Business owners can use 500apps to get accurate, timely data that can help them make decisions better. 500apps aggregates the most accurate data and connects you with decision-makers and their confidants with ease. All the apps are very handy as we have the best customer success consultants working together with our Sales Director. Learn about programs in science, technology and society, which focus on how scientific and technological advancements affect… The average annual salary for an IT Service Desk Engineer is $46,425 in the United States, according to payscale.com. Engineers follow up on issue status and update information on the same.

A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A help desk technician responds to customer queries to provide technical assistance. Are you the type of person who is curious about all types of technology?

What is the highest pay for Help Desk Engineers?

However, many people get stuck in entry-level positions for years! They spend their time helping with little things instead of working on stuff that can directly translate into big-time promotions. Now, there might be some exceptions here and there, but if you really want to make it far in the industry, you should treat entry-level positions as a means to an end. They should only be a way for you to break in and start moving up. Tier 2 jobs typically require two to help desk engineer four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Learn about the job description and duties and read the step-by-step process to start a career as a help desk analyst.

You must first have a solid understanding of computer hardware repair and a deep knowledge of common operating systems, including troubleshooting software errors. Secondly, you must be able to help customers who likely have little IT experience and are having a stressful and confusing problem without actually being able to see or physically interact with their machine. Not all IT repair specialists have people skills, and not everyone with customer-service-oriented personalities is compatible with IT repair. To be successful in this venture, you need to have both of those skill sets.

Average Salary for a Help Desk Engineer

The truth is, most entry-level positions are pretty much the same in this sense. All you do is spend your time helping with minor issues without getting enough exposure to what really matters.

Therefore, there are plenty of positions for help desk support people. We share everything you’ll need know about becoming and being a help desk technician. Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise. If you like to solve technical issues and work with people, then help desk technician may be a good next step for you. Daniel Greenspan is an IT education specialist and the founder of ITCareerFinder.

New York University

Those with strong technical skills may move into other technical positions, such as system administrator or network engineer. Those with good people skills may move into customer service or sales.

• Paul is an IT Professional with over 11 years of experience currently working with various Federal Agencies in the United States as a Network Administrator.
• Click here to learn more about our Full Stack Network Engineer program.
• The great aspect to starting as a help desk technician are the opportunities to expand into other IT roles.
• It entails making the most of your time in order to provide the greatest value to your end consumers.
• These include interpersonal and problem-solving skills and knowledge of Windows operating systems and word processing software, computer hardware, and networking.