July 03, 2026
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1PLAINTS, Issues & Choice Dispute Resolution

  • Bally’s (Newcastle) Limited (Bally’s) and its group companies (Bally’s Group) totally supporting the target detail by detail regarding the Gambling Operate 2005 and are dedicated to finest practice for the gambling and you may public obligations and you will will ensure betting are finished rather and you will publicly according to providers info.
  • Bally’s enjoys place in impression algorithm and functions to your Bally’s Casino Newcastle designed to guarantee the supervision when you look at the playing tables try carried out by directors and traders thus you happen to be able to make yes the stability out-of gaming is not compromised.
  • Problems means an ailment on one aspect of company and you may teams generate according out of registered items, and you can a dispute try somebody state which:
  • a beneficial. Isn’t repaired at the basic stage of the items procedure.
  • b. Means the results of your complainant’s gaming change.

dos. BALLY’S (NEWCASTLE) Minimal Casino Issues Procedure

  • dos.one one gaming matter will be fixed of the Bally’s Gambling enterprise Newcastle gambling establishment Agent and you will/if not Gaming Manager in the course of the fresh incident, however new Agent if not Playing Supervisor you should never settle the trouble it will be regarded the duty Movie director and Safety.
  • dos.dos If you aren’t pleased with the brand new solution of one’s argument you will be provided a playing conflict leaflet and you often greeting to put your concern written down into the Fundamental Manager, Bally’s contained in this Entrances, Newgate Highway, Newcastle through to tyne NE1 5GT, email: [email address safe] .
  • dos.step three Responding on inquiry the entire Director are not reply to you of the email address or generate for your requirements physically just after investigating brand new dispute, discussing the choice.
  • 2.five If you are not content with the selection your own , Bally’s from inside the Entrances, Newgate Roadway, Newcastle, NE1 5TG otherwise thanks to email [current email address protected] who’ll themselves check out the the issue.